Talk:New Year 2017 Summoning Campaign/@comment-99.235.161.61-20170101191533/@comment-27674511-20170102024340

I'm still in dialogue with them, but you can find some discussion of what information you should include here:

http://fategrandorder.wikia.com/wiki/2017_New_Year_Lucky_Bag_Summoning_Campaign

Look at the comments there and you will see some instructions on an email to support @fate-go.jp

(It has to be in japanese)

As for my response to my inquiry, they told me to first check that the transaction had gone through. If it had, then they asked me to try initiating another transaction BUT DO NOT PRESS BUY. Go into the same quantitiy that you had tried to purchase previously, and then cancel the transation. For some, this may help to 'reset' communications. If that doesn't work, they told me to contact them again so I am waiting on their second response.