Talk:Atlantis Lostbelt Release/@comment-35799306-20191225085855/@comment-28466211-20191225093420

Sorry for the sudden reply. I only can roughly translate it tho since my english become quite broken thanks to learning Japanese.

"This is management team of FGO . Thank you for your inquiry.

Therefore about your question, this time we received report about your account from another mail address from (from the one you use for download FGO from playstore/appstore) and confirm your report/inquiry are about (account) recovery.

To prevent trouble when retriving your data, in case if you using another email address when submited report we have to track down your history about your contact with us with email address you are using (to file report on us) and we need your direct reply for us so we able to confirm this report are from yourself (not from other person) otherwise we can't proceed to further action.

We have to ask for your corporation for giving us your email addresses list to our team (cs_support@fate-go.jp) if you had contact us before with different email address about your data recovery including email address you used for contacting us in the past (if you had contact them before). "

Hope it helps.