Thread:Hitsuji Mamoru/@comment-30314236-20170204130437/@comment-27971189-20170520025227

I'm non-Japanese, using China brand phone too, neither a whale or space whale, as well as my friend, and we got reply from DW for each of our problem.

Like McDohl said, its most likely the usual buried request after long weekend. Try sent it again; who knows how many request for help on DW mailbox.