Board Thread:Questions and Answers/@comment-25933252-20160310091321/@comment-25933252-20160310094747

i normally use an ipad air for my account and then when the game started crashing i transferred it to an iphone 6+, both are updated to the latest os version and both devices result in the same crash

when the game crashes and i try to reload, it launches as per normal (white screen, tap to start screen, then news page pops out) but the moment i exit the news page and i enter the main menu of the game, the game will hang for an indeterminate period of time. to be more exact, it hangs right when the lead servant sprite is about to "slide" into place. if the friend point message pops out, the game graphic animations work (the globe at the back is spinning, etc) but when i close the panel it will still hang.

if my device locks itself when the game is hanging, it will lead into a blackscreen when i unlock the device, and if i re-unlock my device a second time i will be ejected out of the application and back to the iOS menu. this phenomenon happens for both devices and has been going on for two days now, the game would sometimes suddenly work again after many attempts but then hang again a while afterwards