Board Thread:Questions and Answers/@comment-37645840-20181127211019

The update on November 21st effectively made me lose my account. My iPad is old and incompatible with iOS 10, and I was stupid enough to not write down my ID or get a transfer code. I've seen online posts about emailing support@aniplex.zendesk.com and support@fate-go.us information about my account to potentially get a transfer code sent to me, but the messages I sent to both have been unanswered for almost a week. Is there another way to get in contact with someone at support? Getting kind of worried. 