Talk:Account Recovery/@comment-38585446-20190220141415/@comment-36740642-20190221050421

I read somewhere before, the process may take longer. Some people wait 3 days to 1 week before getting a reply from the game's team. It's up to you if you want to write an email to notify them. If you do, you can also use the "recovery email" format above as addition/attachment.

For my case, after I submitted the form, the game's team replied with an email, said that they need an additional information, since I stated that I purchased Saint Quartz in my form. They asked a proof of it (in picture format, or so I suppose), so I sent them a screenshot from my transaction. From there, it took a day before they replied with recovery number and password which I used to login into the game.

Just so you know, that I lost my account around the ServaFes (Summer 2018 event), and fortunately I was able to recover my account. Hopefully, you can recover yours.