Talk:SE.RA.PH/@comment-186.36.244.254-20170504212134/@comment-28209103-20170504225138

then I don't think contacting Dev will do you any good, tho if you're that desperate you can contact them (in japanese ofc) This is the first time I ever heard of such thing tho, so no guarantee, I dobt the Dev keeping track of your roll, not the result or even the number of roll so they don't have any proof but your word for it..

theoritically it's impossible to get nothing if the animation had started since the animation are just pure cosmetic; the moment the game processed your roll request the roll result are already determined. hence if it's as you said that the game force closed in the middle of animation, you should've received 10 rolls at that moment, it's different case if the game force closed before the roll request are processed tho,, in that case your Quartz should be intact.