Thread:Deyuaru/@comment-26187335-20160327091107

Hi there, sir/ma'am

I know you've already done a lot of work on the account recovery page but I seem to have a little bit more trouble with retrieving my account. As you might know, there are people who use BlueStacks as their emulater for the game and that lately, they've encountered glitches and such. As one of those people, I wanted to take the risk of being one of the people who'd do something as crazy and stupid as uninstalling the app and reinstalling it just to see if it'll start working normally again. Unfortunately, my sacrifice is about to go down in vain since uninstalling it and reinstalling it after didn't do any good. Furthermore, I had absolutely no idea that binding an account was possible and thus have lost all my servants which included Nero Bride and diverse number of great Craft Essences.

I indeed found your work on the account recovery page to be of great use since my Japanese is just not at the right level to converse yet. However, I today recieved a reply from the form I sent in and the email goes as such that they were'nt able to retrieve my account due to a lack of information such as things like my last play date, the birthdate(although I didn't set one), and a list of all the cards I've gotten up until this point. I'm not too sure on how I should reply the email I recieved and was wondering if I were to show you the exact email I was sent whether you'd be willing to help me try and retrieve my account?

If you are for any reason at all, too busy or really just don't do stuff like this for people, I am alright with letting this all go. It'll just mean a loss is a loss and I'll just have to try again when BlueStacks has updated themselves so the game will work again.

Thank you, for reading through~ 