Board Thread:Questions and Answers/@comment-28618776-20160607091234/@comment-27141070-20160609044823

You have 2 options that I know of:

1) Contact DelightWorks with the Google Play confirmation number and ask them to give you the missing quartz.  This seems to be hit and miss from what I can tell from the subreddit.

2) Contact Google Play support and explain that you purchased in-game currency and never recieved it.  They will most likely either reverse the transaction or credit your account with the amount lost.  Then you can either try purchasing again, or not risk it. BE WARNED: If you get them to give you back your money, and you try again and it fails again, they may or may not help you again, at least not nicely.

Did something happen when you pruchased quartz? Like, did the game crash or did you have poor signal quality, etc? I've purchased quartz tons of times, and had the app crash a few times and such, but it always gave me the quartz when I logged back in.