Board Thread:Questions and Answers/@comment-25933252-20160310091321/@comment-25599611-20160310151227

I never head or this error too. Might be worth to try to send a ticket here

The format is (red stars are the needed info you need to write, I'll show it here with - sign)

-お名前 your name Family Name -  First Name -返信用メールアドレス Your E-mail address

-ご利用端末名 The device you use

-ゲームデータのID Game ID (your friend ID number, can be seen from the main screen)

-マスター名（名前）In Game Name

-マスターの性別 In Game Gender

誕生日（入力されていれば） Birthday (If you set it in game)

-不具合の内容 (What kind of Error) I'll translated it into Japanese, so you just need to paste it there

ゲームは普段どおり起動できるが、お知らせメニューを閉じるとゲームはフリーズするようになった. その状態で放置すると端末が自動でロックになり、アンロックすると黒い画面のみになり、あるいはiOSのメニューに戻るようになる. もう二日も続いている状態だが、たまには遊べるが、その後ゲームを閉じるとまた不具合が起きてしまう.

which mean:

the game can be opened normally, but after closing the news page, the game will freeze. If I leave it for a while, the device will lock itself and when I unlock it, it will show black screen or back to iOS main menu. This error have lasted for 2 days and sometimes I was able to play the game normally, but after closing the game the error will start to happen again.

現象確認日時 Date and time when the error happen

現象の発生頻度 How often does this error happen

you can answer it with

毎回  Everytime

たまに Sometime

まれに Rarely 現象を確認したページ The page when the error happen

どのような操作を実施したか What action have you tried

エラーメッセージの有無 are there any error message 有 無 yes no

どのようなエラーメッセージがでましたか？what message was displayed

-個人情報の取扱いへの同意 (just put a check on this one)

Might take a few days until they reply your ticket, but it'll be better then nothing.