Talk:Christmas 2019/@comment-37189271-20191128124458/@comment-30155239-20191128191638

@Pepe-sad-frog  I get what you're saying, Pepe. I'm buddies with the head of PR where I work (our offices are almost next door to one another), and we both talk a lot about corporate accountability and customer service being stuff that companies need to treat not as a special service, but as a basic working practice. Customers call in all day complaining about their monitors being damaged when they receive their order, or that they wanted the blue keyboard instead of the black one. We don't pass off the buck to the delivery company or whoever, but instead take ownership of these problems and actually try to fix or compensate the customers.

10SQ makes me think DW is saying "Oh, sorry about the unplanned 30 hours total of maintenance! But it was actually Apple's fault, not ours, so here's the original apologems we planned for you all back when it was a basic 5 hour update."

(Doesn't help that I used up almost 100x that amount today alone for that bunny...)