Thread:Hitsuji Mamoru/@comment-30314236-20170204130437/@comment-27971189-20170430135336

Send the recovery mail ASAP. Maximum waiting time is two week, but I recommend to sent the mail every three days just to keep things in check.

It much more better if you have list of your Servants and CE, including their Level, Skill Level, NP Level, Limit Break status, amount of copy, etc. You can sent it together with recovery request to help them find your account faster.

Mind you that you're not the only person with trouble and searching your account among million of account is not an easy task.