Thread:ShinsukeNakamura/@comment-32119533-20180225101111/@comment-28242634-20180225112504

They'll respond after a day or so. Check the spam folder time to time.

Also seeing that you sent it using two emails, you will be likely asked about that other email.

Their reply will be something like this. [Google translated]

'Thank you very much for your inquiry. This is the "Fate / Grand Order" management team.'

Regarding the matter of inquiries, I have checked the data recovery inquiries for the declaration account from another email address different from the email address you are contacting us.

If you inquire from another e-mail address by yourself, please include all past e-mail addresses in the e-mail text and [mailto:cs_support@fate-go.jp send it] to this e-mail ( [mailto:cs_support@fate-go.jp cs_support@fate-go.jp] ) Please reply by quotation, thank you.

We look forward to "Fate / Grand Order" in the future.

"Fate / Grand Order" management team ※ Reprinting this mail is prohibited.

If this is the case, then just give the email address of the other account. So if they replied this on your, let's say,  Japanese email, then send them your Australian email, and ignore using the Australian email to prevent complicating things.

Then wait for further reply. Hopefully, it goes through.