Talk:Account Recovery/@comment-31001874-20170110143457

anyone can help me? T_T

the thing is i lost both my ios(phone for playing) and android phone (for paying quartz) in school yesterday didn't able to find it and used my bind code after i got home but its not working anymore so the good thing i have the complete details of my account(ID,servant list,last party used,payments receipts of quartz in my email) follow the step by step guide in fgowikia in recovering account and provided it not anything missing to DW email support but it seems they say that its currently login(It seems the one who stole my phone -_- renew the bind code. thats why the bind didn't work) and also say based on the message relying on google translate they are asking how is the current situation?



Here is the Original message that i received:

お問い合わせいただき、誠にありがとうございます. こちらは『Fate/Grand Order』運営チームです. お問い合わせいただきました件につきまして、 ログインされていることを確認いたしました. 現在の状況はいかがでしょうか. ご確認の程、よろしくお願いいたします. また、お困りの状況が継続されておりましたら、 お手数ではございますが、再度お問い合わせいただきますようお願いいたします. 今後とも『Fate/Grand Order』をよろしくお願いいたします. 『Fate/Grand Order』運営チーム ※本メールの転載を禁止いたします.



So can someone help me to translate this message better the google translate is really not accurate :( and really need help to formulate a better answer in japanese in convincing way to be able to retrieve it. :( im thinking of saying that im not able to use my account right now it seems the bind code doesn't work i stated that i lost my phone so can i explain it that someone else got my phone and using the account? and ask if its possible to renew my bindcode and password to retrieve it back?



really appreciate who can think of better answer and help me here T_T really pour hardwork and money for this one T_T

