Board Thread:Questions and Answers/@comment-27105226-20160404225654

I believe that our accounts are a lot less secure than everyone previously thought. I was part of an account recovery today that has left me questioning Delightworks Server-side handling of accounts, and I'd like to hear if anyone else has had similar experiences.

There were three of us, myself included, that saw this happen. The other 2 will remain anonymous due to potential retaliation by the company. So, let's start from the beginning:

The Backstory
Player, who will remain anonymous, has the worst luck of anyone I've ever seen in this game. Not only were 5 stars out of his reach, but after playing avidly since the games release, he only had one 4 star servant. Therefore, player decided it was time to buy an account. Said account was purchased from one of the top three sites that you may or may not know about, and will remain unnamed. The transaction went smoothly, and the account was safely recovered AND rebound onto Player's emulator.

Player then had the intentions of swapping his original account (The one on his phone), and his new account (The one of his emulator). However, Player was unable to recover the new account. He then proceeded to send an account recovery email to Delightworks. Player made a mistake and didn't hide the fact he was on an emulator, obviously Delightworks refused to assist with recovery.

The Important part
Player was distraught. In a random attempt, he uninstalled Fate/Grand Order, then reinstalled it. This is where things get weird.

Player then tried the recovery again, and it worked... HOWEVER after recovery he realized it was an entirely different account. Different name, different friend ID, different servants, even had a Sakata Kintoki. Now, let me reiterate something... The bind code and password he used to recovery this "different" account, was the same one he linked to the account he purchased online.

In Closing
So... Has anyone else had Anything similar happen? On another note, everyone should probably start taking screencaps of every single servant they own and their profiles. This instance makes it very clear that our accounts are less secure than we previously thought. As a final note, ALL communication from the other two players involved will be done through me. We are currently debating whether it is appropriate to contact Delightworks, or if we should just leave it alone. 